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Visitor information

Festival Will-Call and Box Office locations

During the festival, all pass and concert ticket sales can be purchased in person at any of the Festival Box Office locations below.

Church Fine Arts Building Box Office and Festival Will-Call

Purchase and pick up pre-ordered passes, concert tickets and merchandise.

  • Thursday, April 24: 6:30–8 p.m.
  • Friday, April 25 and Saturday, April 26: 30 minutes prior to first performance time and until 15 minutes after the last performance time.

Parking and transportation

Bus parking

Buses must park in the designated North Green Lot area off Anelli Ln. Parking passes are required for Friday, April 25 and can be purchased on-site for $7.00.

Car parking

  • Thursday, April 24: Beginning at 5 p.m., parking is free for all attendees and on all levels of the Brian Whalen Parking Complex.
  • Friday, April 25 daytime: Visitors can park in the North Green Lot area off Anelli Ln. Parking passes are required for Friday 4/25 and can be purchased on-site for $7.00.
  • Friday, April 25 evening: Beginning at 5 p.m., parking is free for all attendees on levels 1-4 of the Brian Whalen Parking Complex.
  • Saturday, April 26: Visitors can park in the North Green Lot area off Anelli Ln. (parking pass not required on Saturday, April 26).

Equipment loading/unloading

Daytime: Official unloading/loading areas for performers and instruments/equipment

  • Passenger vehicles: Church Fine Arts Building Loading Zone (1335 N. Virginia St.)
  • Busses: Lawlor Events Center Loading Zone (1500 N. Virginia St.)

Refund policy

Registration

  • Through Feb 29: Receive a full refund with the exception of a $50 processing fee per group registration.
  • March 1-April 7: All groups will be charged a 50% cancellation fee per group registration.
    • Out-of-state: $132.50 cancellation fee per group
    • Βι¶ΉΣ³»­ (In-state): $115.00 cancellation fee per group
    • Title I: $100 cancellation fee per group
  • Starting April 8: No refunds for cancellation of group registration.

Passes

  • Full refunds through March 31. Passes must be returned to the Reno Jazz Festival office before a refund is issued.
  • Starting April 8: No refunds for cancellation of pass(es).

Tickets

  • All ticket sales are final. No refunds or exchanges.